Return Policy

Returning Items

Prior to returning any order, please contact our Customer Service team for detailed instructions:

Phone: 844-841-7115

Email: sales@ForceRC.com

We want you to be happy with your purchases. So we go to great lengths to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines:

  • Returned merchandise must be in new, and unused condition and in its original packaging.
  • When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included.
  • Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
  • Returns sent COD will not be accepted.
  • Force RC reserves the right to charge a 15% restocking fee on any merchandise returned for credit.
  • Certain manufactures handle defective items and will not allow a return to Force RC. You will be notified when you contact Customer Service if this applies to the item you have.

Canadian Returns

  • Canadian returns must be authorized in advance. Please email sales@ForceRC.com for specific instructions. Failure to follow these instructions may result in the non-acceptance of your return.
  • The cost of shipping to return a product is the responsibility of the customer. Force RC does not pay international return shipping costs.
  • Return shipments are the legal responsibility of the customer, and all compliance issues with your selected shipper must be met. Force RC is not responsible for any non-compliance with shipping regulations where we are not the shipper of record.
  • Original shipping parcel protection amounts may be withheld from the return credit at the discretion of Force RC
  • Unauthorized returns will be liquidated and no credit issued.

Returns Shipping Compliance Policy

Certain products may not be shipped back for returns due to shipping regulations. Please contact sales@ForceRC.com for details.

Refused Shipments

If Force RC incurs additional shipping fees as a result of refused or returned shipments, we reserve the right to deduct those amounts from the final return credit.

Exterior Shipping Carton Damage

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Defective Merchandise

If you receive defective merchandise, please call us for return instructions. In many cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly.

Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.

Lost Boxes

If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

Missing Parts

Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.